FAQ

  Q: What is Cubic Zirconia?

  Cubic Zirconia (or CZ) is zirconium oxide (ZrO2 ), is widely synthesized for use as a diamond simulant and it is a lab made created stone with a specific gravity of between 5.6-6.00 and at about 8.5 hardness on Mohs scale, which is harder than most natural gems. Its refractive index is high at 2.15 - 2.18 (B-G interval) and its luster is very good. Its dispersion is very high at 0.058 - 0.066, exceeding that of diamond (0.044).
 


  Q: Cubic Zirconia (CZ) vs. Natural Diamond

  Cubic zirconia (CZ) is so optically close to diamond that only a trained eye can easily differentiate the two. There are a few key features of CZ which distinguish it from diamond, some observable only under the microscope or loupe. For example:

  Dispersion: With a dispersive power greater than diamond (0.066 vs. 0.044) the more prismatic fire of CZ can be seen by even an untrained eye.

  Hardness: CZ has an 8.5 on the Mohs Hardness Scale vs. a rating of 10 for diamonds. Meaning CZ can only be scratched by sapphires or diamonds.

  Specific gravity: CZs are heavyweights in comparison to diamonds; a CZ will weigh about 1.7 times more than a diamond of equivalent size. Obviously, this difference is only useful when examining loose stones.

  Flaws: Contemporary production of cubic zirconia is virtually flawless. Whereas most diamonds have some sort of defect, be it a feather, included crystal, or perhaps a remnant of an original crystal face (e.g. trigons).
 


  Q: What is Synthetic Stones?

  Synthetic gemstones are grown in a laboratory instead of being formed in the ground by nature. They are physically and chemically identical to natural-grown gems but cost much less to produce and to buy.

  Just like natural gems, synthetics vary tremendously in quality and it takes several months to create a batch of gems. Using low-quality processes, synthetic sapphires and rubies can be created for less than a dollar a carat, whereas high-quality synthetics can cost a hundred times more to create and sell for several hundred dollars a carat at retail.
 


  Q: Does your factory trading company or factory ?

  We have own factory located in Wuzhou City with 200 square meter , 5 auto gemstone cut machine and 13 workers.
 


  Q:How to order your product ?

  Please contact with our sales , we will provide quotation according to your required stone .After confirmed price , P/I will be sent to state shipping way , payment term and shipping time .Once confirmed P/I , you have to arrange payment and send bank reception to sales .As soon as we received payment, order will be arranged and shipping .3 days after good transshipped from Hong Kong , we will send you tracking number .5-7 workdays package will arrived at you place .With this , deal close .
 


  Q: Is there any guaranty on bulk order ?

  If you think the bulk order quality is different from samples , please provide the certificate from independent third-party testing agency .If it’s true, we will refund you payment or replacement .
 


  Q: Do you attend exhibition ?

  Yes , we usually attend Hong Kong Jewelry Fair on March and September .
 


  Q: How much is custom clearance fee ? And tax ?

  Files required for import and tariff , please contact with your local customs.
 


  Q: Do you accept OEM service ?

  Yes ,OEM service are welcomed .
 


  Q:You product lead free ? Any certificate ?

  Our product lead free ,nickle free ,phthalates contact within 0.01% .We can provide BV test report .
 


  Q: What quality do you have ? How do you differentiates it ?

  We have A,AA,AAA,AAAA,AAAAA and AAAAA+ quality ,among these AAAAA+ are best quality in the market , AAA is most hot sale ,A is lowest .

  We differentiates them from material ,color , brightness ,cut ,roundness ,side bearings and so on .
 


  Q: Product for fire proof ?

  White cubic zirconia temperature resistance 1200-1500 degree, colored cubic zirconia only 600-700 degree , Nano gemstone ,synthetic spinel and synthetic ruby above 1800 degree .
 


  Q: How to clean the stone ?

  Soak with sulfur or alcohol ,few hours later wash with later ,dry it .If needed , use alcohol to wipe again .
 


  Q:How’s the difference with domestic material and imported material ?

  Imported material usually are white ,coffee and 8# ruby .The block is bigger than domestic one ,with less impurity ,color uniform and more brilliance .
 


  Q: IS there any discount for bulk order ?

  Yes , we offer discount according to you final quantity .
 


  Q:Why special colors so expensive ?

  The main reason is material formula different. The cost is higher and special color material has small block .
 


  Q: Why your price is higher than other supplier

  We have a very strict control on quality with 15 process from select material to final quality checking .

  If you want cheaper price , we can offer you lower price gemstone too.
 


  Q: Can i get free sample without freight ?

  For gemstone in stock we offer 5$ free sample for new customers and 10$ and more free sample for old customer .But the buyer should pay for freight .
 


  Q: What’s your MOQ?

  We have MOQ from 1 pcs -1000pcs according to different product .Please contact with customer service for detail .

  (1mm-3mm round 1000pcs /size/color , 3mm-6mm 500pcs/size , 6mm-15mm 200pcs/size,16mm-20mm 100pcs/size , 20mm-30mm 80 pcs/size ,35mm -50mm 50 pcs/size ,50mm and above 1 pcs -10 pcs /size.
 


  Q:How is shipping time ?

  For stock gemstone , ship within 3 days , some can be shipped the day ; customized and irregular gemstone ,production time 12-15 days .
 


  Q: How to ship goods ?

  We usually ship by DHL , for Russia and Ukraine EMS , South America FedEx .In the case of warehouse out of capacity ,we suggest China DHL .China post is also accepted or according to your requirement.
 


  Q: What’s your payment term ?

  For small amount ,we suggest paypal , 1000-2000 US$ ,western union , 2000 US$ and above T/T , we offer Hong Kong bank private and company account .
 


  Jewelry FAQ:

  Q:What is Sterling Silver (.925)?

  Answer: Sterling silver consists of 925 parts per thousand (or 92.5%) silver and 75 parts per thousand (or 7.5%) copper.
 


  Q:Are all of your sterling silver jewelry pieces made of sterling silver (.925)?

  Answer: Yes. We guarantee that all of our jewelry is sterling silver.
 


  Q: How do I clean the sterling silver jewelry?

  Answer: Clean with soap (not detergent) and water. If additional cleaning is necessary, use as mild a cleaner as possible. Detergents containing phosphate can turn sterling brown. Don't wash sterling silver and stainless steel together. If they touch, a chemical reaction may occur, resulting in black spots on the sterling silver.
 


  Q: What do I do if the sterling silver jewelry tarnishes?

  Answer: If your jewelry becomes tarnished over time, use a soft silver polishing cloth or silver polish cream to gently clean the silver parts.

  Inspection of goods:

  When receiving the product, please check on site with courier. If there is any quantity or quality problems, please contact us immediately, and get proof from courier. Otherwise, we can not help. It must be signed by the addressee.

  Return of goods( under conditions)

  1. If return or exchange of goods due to our mistake, we will bear the cost.

  2. Goods cannot be returned in the following cases: color difference, slight difference of size, slight defect of workmanship, personal preference.

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